Shipping & Delivery Information
--- DELIVERY FOR TRUCK-ABLE ITEMS
At Vermont Valve & Fitting, we strive to deliver your purchase with excellent service, every time. Products that have the "Delivery By Truck" icon will have to be shipped LTL Carrier. Vermont Valve & Fitting utilizes multiple trusted carriers to ensure the products you purchase make it safely to their destination. If you have a preferred Carrier, Please let us know that you would rather use them if possible. Items that fall under this category can have a manufactures lead time of up to 2-3 weeks, but custom items can be as high as 7-8 weeks. We strive to provide you the most accurate lead time and delivery information available. If you need additional information, please Contact Us.
We offer Options for Delivery on applicable products for each order shipping to one address. Your items will be delivered by experienced delivery professionals. You will be charged a shipping rate based on your delivery area. We will not charge your account until your order has shipped, with the exception of deposits for special orders. For items shipped via UPS, see STANDARD DELIVERY section below for information.
PREPARING FOR TRUCK DELIVERY
It is your responsibility to ensure that all items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please note that you will need access to a Fork Truck or Loading Dock as these items generally weight over 300 lbs and are delivered on pallets. If you do not have these items, Please Contact Us to arrange a Lift Gate or other options.
SCHEDULING YOUR DELIVERY
Once we are notified that items are ready for delivery, we will send you the tracking information and expected delivery date to your email. At the time of scheduling, please notify Vermont Valve & Fitting of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance, need for truck with lift gate, etc.
WHAT TO EXPECT ON DELIVERY DAY
Most items that qualify for "Delivery By Truck" Delivery include delivery to your loading dock, where experienced delivery service professionals will carefully unload and inspect the package. Please note that we do not unpack items, and certain other restrictions may apply. All packing materials removal will be the responsibility of the purchaser. We ask that you closely inspect your item(s) upon delivery.
An authorized individual must be available to accept and inspect your items and sign the delivery receipt.
In the event of any imperfection noted at the time of delivery, Vermont Valve & Fitting will replace the item or service technician to repair the issue at no charge to you. Please Contact Us for more information.
Oversized, extremely heavy or fragile items cost more to ship and handle and require additional delivery support, thus incurring a surcharge. Please note at time of order any extra delivery support you may require.
--- STANDARD DELIVERY
Items not shipping via "Delivery By Truck" Delivery, including certain smaller items, will generally be shipped via UPS and charged the appropriate shipping rate based on the total merchandise value (see table below) and the locations the items are shipping to. Items that ship Standard Delivery arrive in 3-10 business days. Standard Delivery is based on UPS Ground Service.
For an additional charge, we can ship orders UPS 2nd Day Air or UPS Next Day Air. For this, we would need all orders in by 11:00AM EST to qualify for Rush Delivery. the best way is to Contact Us if you have a urgent product need.
Please Contact Us to place an order for APO, FPO or DPO addresses — unfortunately, we cannot process these orders online. Furniture, other oversized items and items that ship directly from our vendors cannot be shipped to APO/FPO/DPO/PO boxes. Rush delivery is not available.
Gift Cards ship free of charge via Email. Gift Cards exceeding $1000 are delivered via UPS. Expedited delivery (2-3 business days) within the U.S. is available for $10.00 per order by contacting us. Gift Cards cannot be shipped to APO/FPO/DPO/PO boxes – a street address is required for delivery.
INTERNATIONAL DELIVERY & FREIGHT FORWARDING
We ship only to the U.S.A.. We do not ship to the U.S. Territories, including Guam, Puerto Rico and the U.S. Virgin Islands.
PRICING & INFORMATION DISCLAIMER
Our goal is to provide accuracy in all prices, delivery rates and other information. All prices in our source books and online are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies or omissions. For any Questions, Please Contact Us via email at Info@VTValve.com.